Last updated / Comes into effect : 2023-03-01
This policy should be read in conjunction with our User Terms and Conditions of Use. By accepting the Policy, you expressly consent to the collection, use and disclosure of your personal information in accordance with this Policy.
For the purposes of the Policy, “personal information” refers to information which relates, directly or indirectly, to an identifiable individual. Any personal information collected by clubs.studio or a Sport Club on the Sites is subject to this Policy. All capitalized terms not defined in the Policy are defined in our Terms and Conditions of Use.
Our main objective when we collect information about you is to offer you a secure, effective and personalized experience, provide you with services and functions that meet your needs and to personalize our service to make your experience more secure and friendlier. The information we collect about you is solely information we deem necessary to achieve this objective.
This Policy describes the information that we collect from you as part of our services and what may happen to that information. Signing up as clubs.studio user and providing the necessary personal information is required to access the Sites. You can still opt not to provide the requested information by simply not accessing the functions or services offered on our Sites.
Please read the Policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, your choice is not to use our Sites. By accessing or using the Sites, you indicate that you understand, accept, and consent to the practices described in the Policy.
In order to use the features of our Sites, we may request that you provide certain personal information. We only collect personal information that is necessary to provide you with our different services. Where possible, we indicate which fields are required and which fields are optional.
Any and all personal information which you may provide via the Sites, including health information such as your medical record that may include existing health conditions, allergies and other restrictions or any other information (the Sensitive Information) can be accessed and may be shared by clubs.studio or your Sport Club and its Super-Administrators, Administrators, coaches, directors, officers, employees, agents or to your sport federation.
We collect information about you essentially to be able to give you access to our Sites and thereby allow you to benefit from a secure, effective and personalized experience. You agree that we use such information to:
Clubs.studio will disclose your personal information if it has legal authority to do so, such as in the following contexts:
In addition, we can disclose your personal information if we have your consent, or as permitted by applicable privacy laws. If your personal information must be disclosed outside your jurisdiction of residence, we will do so in accordance with applicable laws, and ensure our external partners do the same. In such circumstances, governments, courts, law enforcement, or regulatory agencies of that jurisdiction may be able to obtain access to your personal information through the laws of the foreign jurisdiction. By using the Sites, you consent to such disclosure of your personal information outside your jurisdiction of residence.
Computers located in Quebec retain and process your information. We take reasonable steps to protect the personal information in our custody or control using physical, electronic or administrative security measures that are appropriate having regard to the nature and sensitivity of the information, including firewalls, information filtering and encryption. We use different security techniques to protect collected data against unauthorized access by Clubs Studio’s internal and external users and we take reasonable measures to limit access to this data to authorized employees and contractors who need to know that information in order to perform, develop or improve our services, and ensure that those authorized employees and contractors are aware of their responsibilities.
Please note that the safety and security of your information is also your responsibility. Your password is an essential tool to ensure the protection of your account. We advise you to create your password with a unique string of numbers, letters and unique special characters and not give it to anyone. If you give your password or your personal information to other people, be advised that you will be held liable for everything done using your account identifiers. If you lose control of your password, you could also lose, to a large extent, the control of your personal information and will have to bear the consequences of legally binding actions taken in your name. If the security or use of your password is compromised, for any reason whatsoever, please notify clubs.studio immediately and create a new password.
Despite all our efforts to preserve the confidentiality of your personal information, we cannot guarantee the security of your personal information transmitted via the Sites, and third persons may illegally intercept information housed on our Sites or our systems’ security may otherwise be breached. In such a case, we cannot be held liable for any loss, corruption or unauthorized disclosure of information that would be beyond our reasonable control.
When you browse our Sites or use our services, we automatically collect information that is sent to us via your computer, your mobile device or, more generally, whatever device you use. The information thus collected may, in particular, include your IP address, your geolocation data, as well as anonymous information collected as a result of our cookies and our web trackers such as the date and time of your visit, the pages you visit, the features you use, the referring URL you came from and which one you go to after, clickstream behaviour (i.e. the pages you view, the links you click, and other actions you take in connection with our Sites), your browser type and selected language.
Cookies are small text files that are stored on your computer’s hard drive and that help us analyze traffic on our Sites’ pages, personalize our services, the content on our Sites and their advertising and gauge the effectiveness of our promotional campaigns. Our service providers may also download cookies on to your computer to post advertising messages and, on our behalf or on behalf of our advertising partners, gauge the effectiveness of our advertising messages and compile anonymous data on their use by visitors to our Sites. The cookies placed by our server are readable only by us, and cookies cannot access, read or modify any other data on a computer.
Finally, when you download or use one of our mobile applications, or you access one of our mobile-optimized sites, we might receive data on your location and on your mobile device, including a unique identifier of your device. We can then use this information to provide you with services, such as advertisement, research results and other personalized content, taking your location into account. You can use the adjustment menus on most mobile devices to activate or deactivate the location services at your convenience.
We may offer links to other websites controlled by other entities. We are not responsible for, nor do we accept any liability for how such other entities collect, use, and disclose personal information. You should consult the privacy policies of these other websites before providing any personal information.
By law, you have the right to request access to, the correction and/or a copy of the personal information we hold about you. You can post, consult and change most of your personal information by logging on to Clubs Studio. As a general rule, we do not change your personal information manually as it is very difficult to remotely verify your identity. If your personal information changes or is incorrect, we ask that you update it. You are also allowed to withdraw your consent at any time.
Unless we have your consent to do so and in accordance with applicable laws, we will only retain your information on our servers until it is no longer necessary to provide our services, to prevent fraud, for troubleshooting, to cooperate in connection with any investigation, to comply with the legal requirements prescribed by law and to fulfill any other purposes for which it was collected. Once your personal information is no longer required, we will delete or anonymize it in accordance with applicable laws.
If you have doubts about whether or not we keep a file containing your personal information and you would like confirmation from us, if you want to correct or access information and are unable to do so on your own, or if you want the personal information we hold permanently deleted from our servers, please contact us firstname.lastname@example.org. Note that if you request deletion of certain information or withdraw your consent to the collection of your personal information, we may not be able to provide you with certain services. We will explain the consequences of deletion at that time to assist you in your decision.
Before providing you with access to your information, we may ask you for specific information to help us confirm your identity and right of access, and to provide you with the personal information we hold about you, or to make the requested changes. In some cases, applicable law requires us to refuse to provide you with access to some or all of the personal information we hold about you, or that we may have destroyed, erased or made anonymous in accordance with our legal record-keeping obligations and privacy best practices. If we are unable to provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
This Policy is effective as of the last updated date above and may be revised from time to time. If we intend to use or disclose personal information for purposes materially different than those described in this Policy, we will make reasonable efforts to notify you of this, including by posting the revised Policy on our Sites or notifying you using the email address you have provided to us. Your continued provision of personal information or use of our Sites following any changes to this Policy constitutes your acceptance of any such changes.
If you have any questions regarding the protection of personal information, please contact:
If you have any questions or concerns about the Policy, or if you wish to make a complaint, please contact our person in charge of the protection of personal information at: email@example.com